Returns & Refunds Policy

Problem with your order? We've got you. Before requesting a return, please review the guidelines below.

Return Window

Returns are accepted within 14 days of marked delivery.

Return Eligibility

To qualify for a return, items must be:

  • Unused, unopened, and untampered
  • In original packaging (including any boxes/inserts)

Because our products are personal care items, we cannot accept returns on any item that has been opened or used for hygiene and safety reasons. If a return does not meet these guidelines, we may be unable to process it.

Defective or Damaged Items

If your product arrives damaged, is defective, or something is incorrect with your order, contact us and we'll make it right. Depending on the situation, we may offer a replacement or refund via store credit.

Note: If your product softened or shifted during transit due to heat, this is normal and not considered a defect or damage.

What We Don't Accept

  • Returns or exchanges based on personal preference (scent, hold, finish, etc.)
  • Items that are opened, used, or tampered with
  • Requests submitted after 14 days of marked delivery
  • Items returned without approval

Shipping & Fees

  • Return shipping is the customer's responsibility, unless the issue was our mistake (wrong item, damaged in transit).
  • Original shipping fees are non-refundable.
  • We are not responsible for lost or delayed return shipments — please use a trackable service.

Order Changes / Cancellations

If you need to correct a shipping address or cancel an order, contact us within 24 hours of placing your order. Once an order is processed or shipped, we may not be able to make changes or cancel it.

How to Start a Return

  1. Email within 14 days of marked delivery.

  2. Include:

    • Your order number (or the email used at checkout)
    • A brief description of the issue
    • Multiple photos (recommended for defects/damage — helps us resolve faster)

  3. If approved, we'll email you return instructions.

Refund Timing

Once your return is received and inspected, refunds are issued to the original payment method within 7-10 business days (timing can vary by bank/payment provider).

Start a Return
Still have questions? Contact us